Introduction

At Specialty Program Group Canada (SPG Canada), we are insurance entrepreneurs united by a bold vision: to aggregate strengths and deliver unmatched value as Canada’s largest Delegated Underwriting Authority Enterprise (DUAE).

We exist to satisfy insurance needs in our target markets faster, better, and even where others might not. We do this by uniting leading underwriting talent and specialty insurance brands under one coast-to-coast platform, delivering speed, service, and expertise at a national scale.

But what truly sets us apart is our people. At SPG Canada, you will be part of a collaborative, growing team that values innovation, professional development, and shared success. Our culture is built on entrepreneurial thinking, open communication, and a strong sense of purpose. We believe in empowering our employees to take ownership, contribute ideas, and grow their careers within a supportive and dynamic environment.

Our legacy MGA brands include Cansure, i3 Underwriting, Totten Insurance Group, Beacon, Anderson McTague & Associates, Mode, and Avro. Our value to our partners is further enhanced through our in-house claims management team, Specialty Claims Canada.

Together, we are building more than a market leader — we are building a place where talented professionals can thrive.

SPGCanada.ca

Position Overview

We are currently looking for a Technical Underwriting Assistant to join our Commercial Complex Casualty team. In this role, you will provide direct support to our underwriters across a range of administrative and operational tasks, including policy reviews, endorsements, renewal support, policy issuance, and ad hoc requests as they arise. This role calls for someone who takes ownership of their work and holds themselves accountable, while also bringing a genuine eagerness to learn and grow within the insurance industry.

This is a hybrid position with the preference to be in our Vancouver or Langley, BC, office.

Responsibilities

In this position you will:

• Work closely with underwriters to assist with the underwriting functions;
• Develop and maintain excellent relationships with underwriters and brokers through verbal and written communication;
• Process endorsements, cancellations and BOR requests;
• Accurately and efficiently enter in the data as per issuing instructions;
• Review and ensure all documentation are in the file;
• Follow procedure guidelines, bulletins, and tools;
• Meet service standards and turnaround time with respect to issuance of documents;
• Support Managers, Underwriters, and coworkers on your segments if they need any help with issuing;
• Manage assigned workload to met quality and productivity standards;
• Coordinate with Underwriting areas to research and resolve to escalated Underwriting issues;
• Document observations made during pre-reviews of files to assist underwriters;
• Amend or update quotes based on instructions of underwriters;
• Maintain/ innovate administrative workflow procedures to increase efficiency and productivity;
• Communicate internally with other departments via email, Microsoft Teams and telephone;
• Communicate externally with brokers as required; and
• Build and maintain electronic, and any applicable hard copy, records following established guidelines and processes

Qualifications and Experience

You’re a good fit if you have:

• Have at least 1 year of experience with transferrable skills in customer service, administration or insurance;
• Ability and willingness to obtain a broker license (Level 1) within one year.
• Currently pursuing or open to pursuing an insurance designation (CIP or CAIB preferred).
• Willing to take insurance courses for continued growth and industry knowledge;
• Excellent typing proficiency; and
• Technical competency with office equipment including printers, scanners. Intermediate level knowledge of Microsoft products, including Outlook, Word, and Excel.

Benefits

By joining Specialty Program Group Canada, you’ll become part of a rapidly growing company focused on providing innovative insurance solutions to support independent brokers in Canada. As a member of our team, you’ll benefit from:

• Dental care
• Extended health care
• Paid time-off
• RRSP match
• Vision care

Salary Range

The expected salary range for this position is from $40,000 – 45,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. SPG Canada and affiliated brands are proud to offer comprehensive benefit and total compensation packages which include extended health and dental benefits, disability insurance, RRSP matching, paid time off benefits, and a variety of potential bonus opportunities.

Apply Now

Interested applicants are asked to send your resume to careers@spgcanada.ca. Please note that only those chosen for an interview will be contacted.