Customer Success Representative – POSITION CLOSED

POSITION HAS CLOSED

Introduction

At Specialty Program Group Canada (SPG Canada), we are insurance entrepreneurs united by a bold vision: to aggregate strengths and deliver unmatched value as Canada’s largest Delegated Underwriting Authority Enterprise (DUAE).

We exist to satisfy insurance needs in our target markets faster, better, and even where others might not. We do this by uniting leading underwriting talent and specialty insurance brands under one coast-to-coast platform, delivering speed, service, and expertise at a national scale.

But what truly sets us apart is our people. At SPG Canada, you will be part of a collaborative, growing team that values innovation, professional development, and shared success. Our culture is built on entrepreneurial thinking, open communication, and a strong sense of purpose. We believe in empowering our employees to take ownership, contribute ideas, and grow their careers within a supportive and dynamic environment.

Our legacy MGA brands include Cansure, i3 Underwriting, Totten Insurance Group, Beacon, Anderson McTague & Associates, Mode, and Avro. Our value to our partners is further enhanced through our in-house claims management team, Specialty Claims Canada.

Together, we are building more than a market leader — we are building a place where talented professionals can thrive.

SPGCanada.ca

Position Overview

We are seeking individuals to join the Customer Success Team (CST) in our Vancouver office. In this team, you will be the face and voice of SPG Canada, acting as the first point of contact for our customers and serving as a brand ambassador and air traffic controller. This is a strong opportunity for someone looking to enter and develop their career in the insurance industry.

This is an in-office position based in our Vancouver office.

Responsibilities

  • Manage customer correspondence across public-facing channels (phone, webchat, and shared email inboxes), ensuring timely responses and appropriate follow-up
  • Triage and route new business submissions, responding to team questions and coordinating clearance as required
  • Escalate customer inquiries and issues to the appropriate individuals or departments
  • Coordinate incoming and outgoing mail and parcels
  • Manage the company switchboard and direct calls accordingly
  • Oversee office supplies, including inventory tracking and ordering
  • Provide general administrative and facility support for the branch as needed

Qualifications and Experience

  • 1+ years’ experience in a fast-paced and high-volume customer service environment
  • Excellent communication and interpersonal skills to deliver best-in-class service
  • Proficient technology/computer skills
  • Ability to work in office 5 days per week

Who We’re Looking For

  • Loves to help others find solutions
  • Is highly organized
  • Is curious and wants to know the ins and outs of the organization
  • Can communicate clearly and effectively
  • Possesses a sense of urgency and accountability
  • Can coordinate tasks and people to achieve a desired outcome
  • Possesses a professional demeanor, with a can-do attitude

As a member of our team, you’ll enjoy

  • A dynamic, fast-paced work environment with opportunities for professional growth
  • Continuous learning and development in the insurance industry, with support for training, mentorship, and professional designations
  • The chance to take on challenging work and contribute your expertise, creativity, and passion in meaningful ways
  • Comprehensive health and dental benefits, plus company-matched RRSP contributions
  • A competitive salary with the potential for an annual bonus

Benefits

By joining SPG Canada, you’ll become part of a rapidly growing company focused on providing innovative insurance solutions to support independent brokers in Canada. As a member of our team, you’ll benefit from:

  • Dental care
  • Extended health care
  • Paid time-off
  • RRSP match
  • Vision care

Salary Range

The expected salary range for this position is $40,000 to $45,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level.  SPG Canada and affiliated brands are proud to offer comprehensive benefit and total compensation packages which include extended health and dental benefits, disability insurance, RRSP matching, paid time off benefits, and a variety of potential bonus opportunities.

Apply Now

Interested applicants are asked to send a resume to careers@spgcanada.ca. Please note that only those chosen for an interview will be contacted.