Updated as of Friday, May 23rd, [timestamp] pm Pacific Time.
The Canadian Union of Postal Workers (CUPW) has given notice to begin strike activity on Friday, May 23rd, at 12:00 AM local time, but it has been delayed until further notice. As such, our operation process will remain the same.
In the event of postal disruptions, we’ve outlined the changes to our operating procedures below:
Policy Documents
We will continue to process all new business, renewals, and endorsements and deliver to brokers digitally.
Registered Letters
Registered letters of cancellation will be sent via courier to insureds.
Claims
Our claims team will courier time-sensitive documents and claims payment cheques to the independent adjuster or the insured, as necessary. If you have a claims inquiry, please email Specialty Claims Canada at claims@specialtyclaims.ca
Payment Handling
Our accounting team is prepared to receive remittance for agency bill statements via EFT, wire transfer, or Clear Pay as our preferred methods. Kindly note that there is no change to our remittance terms at this time.
If you have an inquiry for our accounting teams, would like our banking information to set up EFT or wire transfer, or any other related inquiry, please contact the following:
- Cansure: ar@spgcanada.ca
- I3 Underwriting: accounting@i3underwriting.com
- Beacon: accounting@beacon.insure
- Totten Insurance Group: TOT.AR@tottengroup.com
- Anderson McTague & Associates: Andersonmctague.ar@andersonmctague.com
For other general inquiries, please reach out to our Business Development team at businessdevelopment@spgcanada.ca. Additionally, our underwriting teams remain fully available to assist you with any policy-related needs, submissions, or change requests.
Our underwriting teams are prepared to continue conducting business with our partners as per usual. Should you have a question related to a specific policy, a submission, or related change request, please contact your underwriter directly.
Committed to Supporting You
We are dedicated to supporting our partners and clients throughout this period. Your trust and understanding mean a great deal to us as we work together to navigate these temporary changes. Please don’t hesitate to reach out if you need further assistance.
