We are a fast-paced insurance Managing General Agency that provides innovative underwriting solutions for our network of brokers across Canada. Our success is based on our innovation and service. We are seeking an Underwriting Assistant to join our growing team.

www.spgcanada.ca

JOB OVERVIEW:

We are currently looking for an Underwriting Assistant (Commercial Lines) for our Langley or Vancouver office. As an Underwriting Assistant (Commercial Lines), you will support our underwriters in their day-to-day tasks. Working as part of a team, you are responsible for the efficiency and accuracy of insurance policy documents. 

RESPONSIBILITIES:

This position will:

• Develop and maintain excellent relationships with underwriters and brokers through verbal and written communication;
• Process and issue documents as instructed by underwriters and managers;
• Accurately and efficiently enter in the data as per issuing instructions;
• Review and ensure all documentation are in the file;
• Follow procedure guidelines, bulletins, and tools;
• Meeting service standard and turnaround time with respect to issuance of documents;
• Support Managers, Underwriters, and coworkers on your segments if they need any help with issuing; 
• Ensure assigned workload within quality and productivity;
• Coordinate with Underwriting areas to research and resolve to escalated Underwriting issues;
• Work closely with underwriters to assist with the underwriting functions;
• Document observations made during pre-reviews of files to assist underwriters;
• Amend or update quotes based on instructions of underwriters;
• Maintain/ innovate administrative workflow procedures to increase efficiency and productivity;
• Communicate internally with other departments via e-mail, Microsoft Teams and telephone;
• Communicate externally with brokers as required; and
• Build and maintain electronic, and any applicable hard copy, records following established guidelines and processes

Qualifications AND CHARACTERISTICS:

You’re a good fit if you:

• Have at least 1 year of experience with transferrable skills in customer service, administration or insurance; 
• Actively working towards an insurance designation (CIP or CAIP preferred);
• Ability to acquire a broker license (Level 1 or 2) within 1 year; 
• Excellent typing proficiency;
• Willing to take insurance courses for continued growth and industry knowledge;
• Technical competency with office equipment including printers, scanners.  Intermediate level knowledge of Microsoft products, including Outlook, Word, and Excel. Have existing relationships within the industry you can leverage to attract business opportunities and grow your portfolio; and
• Can work in one of our offices at least three days a week.