INTRODUCTION

Specialty Program Group Canada is a fast-paced Insurance Managing General Agency (MGA) that provides innovative underwriting solutions for our network of brokers across Canada. Our success has been based upon our leadership, integrity, innovation, and service. 

We are seeking an individual to join the SPGC Customer Success Team (CST) in our Vancouver Office. In this team, you will be the face and voice of SPGC’s subsidiary brands- Cansure, Beacon, i3 and Specialty Claims Canada; acting as the first point of contact for our customers, being our brand ambassador, and air traffic controller.

www.spgcanada.ca

As a successful member of the CST, you are someone who:

• Loves to help others find solutions;
• Is highly organized;
• Is curious and wants to know the in’s and out’s of the organization;
• Can communicate clearly and effectively;
• Possesses a sense of urgency and accountability;
• Can coordinate tasks and people to achieve a desired outcome;
• Possesses a professional demeanor, with a can-do attitude;
• And can come into our Vancouver office full time.

Your responsibilities in this role will include:

• Ensuring that correspondence received from customers in our public-facing communications channels is handled in a timely fashion (phones, webchat, email boxes);
• Connecting customers with the right Cansure staff about issues received through our public-facing communications channels that need to be escalated;
• Handling of incoming and outgoing mail/parcels;
• Managing the company switchboard phone lines;
• Office supplies management (inventory, track, and order as needed);
• General branch facility support as needed;
• And directing the flow of new business submissions received and responding to remote team questions and clearance as needed.

Qualifications and Experience:

• 1+ years experience in fast paced and high volume customer service environment;
• Excellent communication and interpersonal skills to deliver best in class service;
• Proficient technology/computer skills;

Why Choose Specialty Program Group Canada?

By joining SPGC, you’ll become part of a rapidly growing company focused on living our corporate values:

• Be Entrepreneurial
• Be Creative
• Promote Continuous Growth
• Practice Inclusiveness, Openness, and Equity
• Uphold Trust, Respect and Accountability
• Practice Passionate Balance and Have Fun
• Contribute to Community Stewardship

As a member of our team, you’ll benefit from:

• A dynamic, fast-paced work environment with boundless opportunities for professional growth
• Ongoing skills development with subsidies for tuition and professional accreditation
• The opportunity to take on challenging work and contribute your expertise, creativity and passion in meaningful ways
• Extended health & dental benefits and company matched RRSP contributions
• Competitive salary with potential for annual bonus

Salary Range:

The expected salary range for this position is $40,000 to $45,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level.  Specialty Program Group Canada and affiliated brands is proud to offer comprehensive benefit and total compensation packages which include extended health and dental benefits, disability insurance, RRSP matching, paid time off benefits, and a variety of potential bonus opportunities.  

INTERESTED? APPLY TODAY!

If you are looking to join a company where you can proudly bring your authentic self to work, we invite you to apply today. Our commitment to diversity, equity and inclusion means that whoever you are, and whatever path you’ve taken to get here, we value you at SPGC. We know that diversity of perspectives, backgrounds, interests, and skills are essential to build a great community that serves ALL people. If you can help drive success and have fun while doing it, we can’t wait to meet you!

We welcome you to send in your resumes to careers@spgcanada.ca. Please note that only those chosen for an interview will be contacted.